Shipping Policy
Shipping (Within Nigeria)
We currently ship nationwide within Nigeria using trusted third-party logistics partners.
Estimated Delivery Time:
• Within the same city/state: 1–3 business days
• Other states: 3- 5 business days
Shipping Fees:
• Shipping costs are calculated based on your location and will be communicated at checkout or via direct confirmation.
• Delivery fees are paid by the customer
Once your order has been shipped, delivery responsibility is transferred to the courier service.
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International Shipping
• International shipping may be available upon request.
• Delivery timelines, shipping fees, and customs duties vary by destination.
• Customers are responsible for any customs fees, taxes, or import charges imposed by their country.
Please contact us before placing an international order.
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Returns & Exchanges
Due to the handcrafted and personal nature of our jewelry:
• Returns are accepted only for defective or damaged items reported within 48 hours of delivery.
• Items must be unused, unworn, and in their original packaging.
• We do not accept returns or exchanges for change of mind, incorrect size selection, or custom-made items unless the fault is from us.
To initiate a return, please contact us with:
• Your order number
• Clear photos or videos of the issue
Approved returns may be exchanged or refunded at our discretion.
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Damaged or Missing Items
If your item arrives damaged or incomplete:
• Notify us within 48 hours of delivery
• Provide clear evidence (photos/videos)
Claims made after this period may not be honored.
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Delivery Issues
• Fulfil Products is not responsible for delays caused by courier services, weather conditions, or incorrect delivery details provided by the customer.
• Failed delivery attempts may result in additional delivery charges.
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Contact & Enquiries
For shipping, returns, or general enquiries, please contact us via:
• Direct Message (DM) on our social platforms
• Or the contact details provided on our website
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Thank you for choosing Fulfil Products — where every piece is crafted with meaning and intention