Custom Orders

At Fulfil Products, we love bringing your vision to life through custom-designed jewelry pieces. Please review our custom order guidelines below.

 

1. Custom Order Process

• Custom orders begin with a consultation via DM, email, or website form.

• Details such as color preference, design style, occasion, and delivery date must be clearly communicated.

• A price quote and production timeline will be provided before confirmation.

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2. Payment

• A non-refundable deposit of 60% is required to begin production.

• Full payment must be completed before dispatch.

• Work will not commence until the deposit is received.

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3. Production Timeline

• Custom pieces typically require 5–14 business days, depending on design complexity.

• Urgent orders may attract an additional rush fee.

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4. Changes & Modifications

• Minor changes may be allowed before production begins.

• Once production has started, modifications may not be possible.

• Significant changes may require a new quote.

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5. Cancellations

• Deposits are non-refundable once materials have been purchased or work has begun.

• Orders cannot be canceled once completed.

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6. Returns & Refunds

Because custom pieces are made specifically for you:

 

• Custom orders are non-refundable and non-exchangeable.

• Refunds will only be issued if Fulfil Products fails to deliver the agreed design.

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7. Color & Material Variations

Please note:

 

• Natural stones and beads may vary slightly in shade and texture.

• Screen displays may slightly alter how colors appear.

These variations are normal and part of handcrafted uniqueness.

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8. Client Responsibility

Clients are responsible for:

 

• Providing accurate measurements

• Providing correct delivery information

• Communicating event dates clearly

Fulfil Products is not responsible for delays caused by late confirmations.

 

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9. Agreement

By paying a deposit for a custom order, you acknowledge that you have read and agreed to this Custom Order Policy.